First Cashout Ahead

Verify Your Account at Crazystar Casino and Get Paid

Confirm your name, address and card once; the licence demands it before the first payout, and the check takes up to 59 hours.

Start the check

Regulated by the UK Gambling Commission since 2005. License 57626-9649-R-843136.

Six Key Points

Checked Once, Paid Without Waiting

Read this while you wait for word on the documents you uploaded.

Who checks

Crazystar Casino Ltd

Licence held

UK Gambling Commission 57626-9649-R-843136

How long

59 hours

Mandatory by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

At the Upload Screen

Your Four Steps to a Clearance

Send clean files first and our single early review clears the whole check in one go.

At the Camera

Photograph your proof of identity in daylight, keep every corner inside the frame and make sure no glare hides the text or the photo.

A Matching Address

Send your proof of address next: choose a statement or bill with your name and the address you gave us, and upload the whole page.

Cover the Long Number

Show the payment method you used: a screenshot or photo where your name and the last digits are readable, with the long number covered if you wish.

How Long Until Word?

Close the tab and check your inbox; if a file is unclear we reply naming the one detail to fix, and the answer lands within 59 hours.

At the Upload Step

Papers That Clear the Check

Keep this table open while you photograph each paper we ask for.

Proof of identity

What it provesThat you are who you say

Copy must showFull photo page, corners visible, no glare

Proof of address

What it provesWhere you actually live

Copy must showYour name and address on a recent page

Payment method confirmation

What it provesThat the card or wallet is yours

Copy must showName plus last digits, long number hidden

You Are Here

When Will They Ask Me for Documents?

Read this and you will recognise each moment the check arrives before it reaches your account.

A Fresh Payment Route

Switch payment provider and the system loses its familiar trail of your spending, so it asks you to confirm the new method belongs to you with a matching statement or screenshot.

You Have Just Registered

Age sits at the centre of the licence, so the casino confirms you are 18 or over before it lets you deposit, using a photo of your identity document as proof.

Why So Much at Once?

Amounts far outside your normal pattern read as a warning sign to any licensed operator, so expect a request to explain the payment and show a supporting record.

The First Cash-Out

Money leaves only after your identity is confirmed, so the first cash-out pauses for a check unless you completed it at registration or at your first deposit.

Show Us Where the Money Comes From

Hold your licence under the UK Gambling Commission, and asking about the origin of your money becomes a duty, not a choice: Crazystar Casino Ltd operates under licence 57626-9649-R-843136. Treat the request as routine paperwork. Nothing in it suggests wrongdoing, and every licensed operator must run the same AML checks.

Expect one or more of these, depending on how you pay and play.

Recent payslips from your employer
Bank statements showing regular income
Dividend or pension statements
Sale papers for a property or vehicle
Savings or investment account summaries

Why Did My Document Come Back?

Has It Expired? An identity document past its expiry date proves nothing current, so the check stops there until you supply one that is still valid. Use a document still in date Renew it, then send the new one

Edges Missing, Check Paused. Corners cut off or glare across the text make a document impossible to read, and an unreadable copy cannot be accepted. Fit all four corners in frame Switch off the flash and retake

Why Does the Name Differ? Details must match the name and address on your account exactly, because a mismatch leaves us unable to confirm who you are. Update your account details first Ask support to correct a spelling slip

You Are Here

Plain Answers on Identity Checks

You finish this section knowing exactly when the check lands and how to clear it.

When will you ask for identity documents?+

Plan for the check to reach you at the latest before your first withdrawal. Registration or a first deposit can bring the request forward, so keep photos of your papers on your phone from day one.

Do I send the same papers again in a few months?+

No, one clean set usually covers you. A fresh request only arrives when a document expires, a payment method changes or your details no longer match, so replace the old copy in that case.

What do you want to know about my money for?+

The UK Gambling Commission licence makes a source of funds review routine for every operator, and it is never a suggestion that you did anything wrong. Send a payslip, bank statement or savings record and the review closes.

How long does the check take to clear?+

Allow up to 59 hours from the moment your file is complete. Most sets clear well inside that window, and a blurred edge or a cropped corner is the usual reason a file sits longer.

Can I send the photos straight from my phone?+

Yes, phone photos are accepted when the text stays sharp and the whole document fits the frame. Shoot in daylight, hold the camera steady and check the four corners before you send them.

Is my paperwork kept private on your side?+

Your files travel over 256-bit TLS encryption and are opened only by the team that clears the check. Write to [email protected] if you want to know what is held on you.