Help That Answers Today

Where Do I Contact Crazystar Casino?

Crazystar Casino support answers live chat, e-mail and phone 24 hours a day, 7 days a week, every day of the year.

Reach Support Now £8 minimum deposit

Paid out today

180,315 £

2,410 Players online now

Regulated by the UK Gambling Commission since 2005. License 57626-9649-R-843136.

Average payout in 12 minutes. £37M paid weekly to 720,000+ players.

256-bit TLS encryption. Audited by GLI, QUINEL, and BMM Testlabs.

Something Went Wrong

Chat, E-mail And Phone

By the end you will know which channel to use and how long a reply takes.

Live Chat Desk

Best for stuck logins and quick bonus questions; a chat agent usually picks up in about three minutes, every hour of every day.

Open Chat

Crazystar Casino E-mail

Send the details to [email protected] and expect a reply within six hours; ideal for statements, bonus terms and anything you want in writing.

Write To Us

Phone Line

Call +44 20 1956 4486 (GMT) when a payment is stuck or you need an answer out loud; most calls are answered in roughly two minutes.

Call Support

Support That Speaks Your Language

Check Your UK Support Details

Everything below runs from our Birmingham base, on UK time, under the licence we have held for British players.

Reaching Us

UK phone+44 20 1956 4486

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who Watches

RegulatorUK Gambling Commission, 57626-9649-R-843136

Getting Help

Safer gamblingGamCare, BeGambleAware, GAMSTOP

Gather These Details Before You Contact Us

Keep these beside you, because an agent can act on your case from the first minute.

Your registered e-mail address
Account username and date of birth
Payment method used for the deposit
Reference or transaction number
Screenshots of the error or game

Five Desks, One Aim

Skip The Queue, Skip The Wrong Desk

Each inbox below is read by the team that owns the problem, so nothing bounces between desks at our end.

Account Desks

General support and account questions[email protected]

Document verification and KYC checks[email protected]

Money Desks

Deposits, withdrawals and payment queries[email protected]

Other Desks

Complaints and formal disputes[email protected]

Personal data and privacy requests[email protected]

Business enquiries and partnerships[email protected]

Crazystar Casino Hours

Live Hours And Typical Reply Times

Nothing here closes overnight, so your message lands whenever you send it.

Live Chat

Chat hours24 hours a day, 7 days a week

Chat first reply3 minutes

Time zoneGMT

E-mail

Support e-mail[email protected]

E-mail reply6 hours

Phone

Phone number+44 20 1956 4486

Phone waiting time2 minutes

Complaints Route

Answer Not Enough? Take It Further

There is a clear next rung when a standard reply does not settle your case.

Your Written Case

Put your case in writing to [email protected], including dates, amounts and any references. From there the team logs it and confirms receipt to you.

Crazystar Casino Looks Again

A full answer follows once the facts are checked, and you are told which outcome applies and why. Quoting your reference keeps that reply on track.

Request A Second Look

Disagree with the outcome? Ask for a review by a manager, who examines the same evidence afresh. That second look is yours to request at no cost.

From Us To The Regulator

Still unhappy after our final word, you may take the matter to the UK Gambling Commission. Earlier steps matter, so keep every reply we sent you.

Checking Who Runs It

Registered Operator Details

Company, licence and written address, laid out so you know who you are dealing with.

The Company

Legal nameCrazystar Casino Ltd

Company numberCompany No. 42323536 (United Kingdom)

Registered addressChurch Lane, Birmingham

The Licence

RegulatorUK Gambling Commission

Licence number57626-9649-R-843136

Written Contact

Support e-mail[email protected]

Faster Fixes

Stuck Partway Through A Request?

Brisk replies are how Crazystar Casino works, so these answers shortcut the wait.

trustWhat happens when support cannot solve my problem?+

Reply to the message that closed your case and say plainly that it is still open, so it reopens with your history attached. If that route stalls, e-mail [email protected] with your account e-mail and the dates involved. Should the operator's answer still leave you short, the UK Gambling Commission takes complaints about a licence holder.

trustWhy do you answer in only four languages?+

Four languages are covered: English, German, Finnish and Norwegian. Chat and e-mail handle all four, while the line is steadiest in English. A reply in your own language saves a round of explaining, so write in whichever one you think in.

trustCan I be identified without giving my password?+

Your registered e-mail address is the single identifier, and it is enough for chat, e-mail and phone alike. A short description of the issue and, where money is involved, the payment method and amount help the agent find the case quickly. Passwords are never requested, so keep yours to yourself.

trustCan I request a copy of my data or have it erased?+

Ask at [email protected] and a copy of your personal data is assembled for you. Deletion requests are weighed against the records a UK Gambling Commission licence holder has to keep, which can limit what is removed. Either way, the reply explains what was done with your data and why.

trustDo I need to wait until the morning to get in touch?+

Support runs 24 hours a day, 7 days a week, so a Sunday night query meets the same team as a Tuesday lunchtime one. Everyone replying works to GMT, the UK clock. Mondays and weekend evenings are the busiest stretches, and chat keeps its place in the queue through them.

trustDo I need to allow days for account verification?+

Allow up to 59 hours for a document check once proof of identity, proof of address and payment method confirmation are with the team. Most checks land far inside that window, and e-mail tells you when yours clears. Chasing sooner just adds a second message to the same pile.